Privacy Policy

Last updated: January 2024

Clear Holdings ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact or booking form
Subscribe to our newsletter
Request a quote or consultation
Communicate with us via email

The personal information we collect may include:

Name and contact details (email address, postal address)
Pet information (name, breed, age, medical history)
Service preferences and booking history
Payment information (processed securely through third-party providers)

How We Use Your Information

We use the information we collect to:

Process and manage your bookings
Provide and improve our services
Communicate with you about appointments and updates
Send promotional materials (only with your consent)
Comply with legal obligations
Maintain records for veterinary and care purposes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in our operations (payment processors, email services)
Veterinary professionals when required for your pet's care
Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Clear Holdings
142 Parkview Road
Thornbury VIC 3071
Email: [email protected]